Shipping and Returns

Domestic Shipping

Grandex Shop orders ship via ground shipping for a $5.00 flat rate. As always, if you have any additional questions or need clarification, please contact us here: support@grandexshop.com.

    Return and Refund Policies

    If you aren't fully satisfied with your purchase for any reason please send it back. Feel free to contact us at any time here: support@grandexshop.com.

    • Item must be in unworn and unwashed condition to be eligible for a return.
    • Eligible returns received by our warehouse within 30 days from delivery will receive a full refund.
    • Eligible returns received by our warehouse between 31 and 60 days from delivery will receive store credit equal to the value of the item.
    • Refunds will be issued the same day the items are received. 

    Return Process

    1. Re-package the item. Item must be unworn and unwashed to be eligible for return.
    2. Ship To:
    Returns
    1121 S. Capital of Texas Highway
    Suite 2-210
    Austin, TX 78746

      To check the status of your return, or if you have any additional questions, email us here: support@grandexshop.com.